Return & Exchange Policy for Astronista
Thank you for shopping with Astronista! Please review our policy below before making your purchase.
No Refunds
All Sales Final: We do not offer refunds on any purchases. Please ensure that you review your order carefully before completing your transaction.
Exchanges and Replacements
Eligibility Period: Exchanges or replacements are available for eligible items only if requested within 30 days of the purchase date.
Condition Requirements: To qualify for an exchange or replacement, items must be returned in their original condition—unused, with all original tags, packaging, and accessories intact.
Non-Eligible Items: Personalized or final sale items may not be eligible for exchanges or replacements. If an item is defective or not as described, please refer to the section below.
Request Process:
Contact Us: To initiate an exchange or replacement, please email us at astronista.shop@gmail.com with your order number, a detailed description of the issue, and, if applicable, supporting photos.
Review & Instructions: Our team will review your request and, if approved, provide you with further instructions on how to proceed.
Return Shipping: Customers may be responsible for any return shipping costs unless the item is defective or was shipped in error.
Defective or Incorrect Items
Reporting Issues: If you receive a defective or incorrect item, please notify us within 30 days of delivery by emailing astronista.shop@gmail.com with your order details and photos of the defect or error.
Resolution: We will work with you to arrange an exchange or replacement at no additional cost to you.
Contact Information
If you have any questions regarding our policy or need assistance with an exchange or replacement, please contact us via email at astronista.shop@gmail.com.
Please note: By completing your purchase, you acknowledge that you have read and agree to our Return & Exchange Policy. Astronista reserves the right to update or modify this policy at any time without prior notice.
